Dear MendMeShop,

Paul, The things I ordered from you seem to help and I am glad to have them. It has been really hot weather here so I don't use it as often as I should but it has relaxed the shoulder and I have a lot more movement. Thanks for your help, you speak the truth. I am telling others of your products.

Rating: Five Star Rating

Gene Peterson

 

MendMeShop Customer Service

MendMeShop is committed to helping people who suffer from both chronic or acute bursitis or soft tissue injuries (i.e. bursitis, tendinosis, arthritis, fibromyalgia and muscle atrophy). It is our promise to offer premium products and exceptional service so you have the tools and assistance necessary for faster pain management and more complete rehabilitation.

General Questions and Orders

Personal Treatment Advice

Shipping Information

MendMeShop 60 Day Return Policy

MendMeShop 1 Year Replacement Warranty

Suggestions and Testimonials

Company Information

General Questions and Orders

Call with any questions about our products or your condition.

Our friendly MendMeShop Advisors are available 7 days a week to answer questions about our products, your injury or condition, and to take your order.

Your health matters to us. We're here to help you select the most effective products for your condition and to assist you throughout your rehabilitation; that is our commitment to you at MendMeShop.

Speak with a MendMeShop Advisor:
International callers dial Canada +1-705-445-3505

Advisors are available Monday-Friday 8am-9pm and Saturday-Sunday 11am-6pm.

Send us an email:
service@mendmeshop.com

To reach us by mail:
MendMeShop
20 Sandford Fleming Road
Collingwood, Ontario
L9Y 4V7
Canada

Personal Treatment Advice

Call for your personal treatment plan.

Our knowledgeable MendMeShop® Product Specialists would be happy to create a personal treatment plan with you! This is a FREE service that is exclusively available to MendMeShop® customers. When your products arrive, please take some time to read through the instruction manuals to learn about your products and general treatment suggestions. For more information on how to use the products or to discuss your personal treatment, please do not hesitate to contact us.

Speak with a Product Specialist:
International callers dial Canada +1-705-445-3505

Send us an email:
service@mendmeshop.com

Shipping Information

At MendMeShop we want you to feel better as soon as possible. Therefore, orders placed on a business day before 2pm EST, are usually shipped out the very same day the order is placed. Orders placed after 2pm EST or on weekends will ship out the next business day.

Free shipping on orders over $200.

Free Shipping Policy

Orders over $200 USD will be shipped (Standard Shipping) free of charge within Continental North America. To receive your product sooner, Express Shipping is optional at reasonable rates.

Delivery Times

Orders are shipped by Ground Mail within North American and Air Mail for Overseas orders. Unfortunately, we are unable to guarantee shipping time.

Estimated Delivery Times within North America:

Standard Shipping delivers 6 - 10 business days from order date.
Express Shipping delivers 2 - 5 business days from order date.

Please Note: Express Shipping may require a signature upon delivery

Estimated Delivery Time Overseas:

Most European orders are delivered within 1-2 weeks. Delivery times to other countries will vary by destination. Please call or email for an estimated delivery date.

Return Policy and Return Instructions

All MendMeShop products come with an Iron-Clad 60 Day Money Back Guarantee on every purchase. If you are not satisfied with your purchase or your results after following the treatment protocol for 4-8 weeks, contact us for return instructions. For overseas orders, this guarantee is extended to 75 days.

MendMeShop 60 Money Back Satisfaction Guarantee.
  1. Call us before returning a product to receive complete return instructions.

    International Returns Line
    Canada +1-705-445-3505
  2. Pack the product securely in a box. Include a copy of the original receipt OR the purchasers name, phone number and original shipping address inside the box.
  3. Include all parts of the product in good condition to ensure you receive a full refund. A fee for any missing or damaged parts will be deducted from your refund.

    Only unopened bottles of ultrasound gel will be refunded. Do not include opened bottles in the box as they add to the cost of shipping.
  4. On the outside of the box, write Canadian Goods Returning to Seller for Refund.
  5. Send the parcel by regular mail from your post office. MendMeShop® recommends that you insure the parcel, but it is not required.

    IMPORTANT: ONLY USE the United States Postal Service if mailing from the USA. From overseas, use the regular postal service.

    Parcels delivered by a courier service will be refused (i.e. FedEx or UPS) and returned to you at your expense.
  6. On the customs declaration label you fill in at the post office, write Canadian goods returning to seller for refund in the "Description of Contents" section.
    Mail your parcel to:
    MendMeShop
    20 Sandford Fleming Road
    Collingwood, Ontario
    Canada
    L9Y 4V7
  7. A refund will be issued for the purchase amount of the product (shipping charges are not refundable) when we receive the parcel. We will notify you when the refund has been processed.
    Note: The 3 Part Payment Fee is non-refundable.

MendMeShop Warranty

All MendMeShop products come with an Automatic 1 Year Warranty against manufacturer defects from the date of purchase. If your product is defective please contact us for instructions on how to receive a replacement.

MendMeShop 1 Year Replacement Warranty.

International Warranty Line
Canada +1-705-445-3505

  1. Pack the product securely in a box. Include a copy of the original receipt OR the purchasers name, phone number and original shipping address inside the box.
  2. Include all original manufacturer's parts so the product can be tested for quality control purposes. Any part that is missing may not be included with the new product under the assumption replacement was not necessary.
  3. On the outside of the box, write Returning for Warranty Replacement.
  4. Send the parcel by regular mail from your post office. MendMeShop® recommends that you insure the parcel, but it is not required.

    IMPORTANT: ONLY USE the United States Postal Service if mailing from the USA. From overseas, use the regular postal service. Parcels delivered by a courier service will be refused (i.e. FedEx or UPS) and returned to you at your expense.
  5. On the customs declaration label you fill in at the post office, write Returning for Warranty Replacement in the "Description of Contents" section.
    Mail your parcel to:
    MendMeShop
    20 Sandford Fleming Road
    Collingwood, Ontario
    Canada
    L9Y 4V7
  6. Record your Customs Declaration Number before sending the parcel and call us to have a replacement unit sent out. Please have your Customs Declaration Number ready when you call.

Suggestions and Testimonials

We appreicate your feedback at MendMeShop

We appreciate you taking the time to let us know about your MendMeShop experience. If you have any suggestions or would like to provide a testimonial, please contact us. We are always working to improve our products and service.

If you are not satisfied with your experience for any reason please let us know and we will be happy to assist you to the best of our abilities.


Call toll free (Continental US) 1-866-237-9608

International callers dial +1-705-444-5659

About Our Company

MendMeShop is dedicated to providing the highest quality therapeutic products with sound treatment advice throughout your rehabilitation. With the proper tools and continual support you will find relief from your pain, improve your range of motion, heal faster, and have stronger tissue that is resistant to re-injury.

We are committed to researching, developing, sourcing, and distributing only the most effective products to treat soft tissue injuries and chronic conditions. MendMeShop provides affordable therapeutic devices that are safe and easy to use in the comfort of your own home. The devices include therapeutic ultrasound units, Blood Flow Stimulation Therapy devices, cold compression therapy wraps, medicated ultrasound gel, and other therapeutic accessories. We are continually improving our products and adding to our incredible line of therapeutic devices.

Our knowledgeable and friendly MendMeShop Advisors and Product Specialists are available throughout your entire treatment to answer your questions about our therapies and how to treat your soft tissue injury or condition (i.e. muscle strain, tendonitis, joint pain, bursitis, etc.).

MendMeShop is a division of MendMeShop®, both of which are trade names for IN.GENU Design Group Inc. located at 20 Sandford Fleming Road, Collingwood, Ontario, Canada L9Y 4V7.

MendMeShop.co.uk products are only available online. Our secure shops and ordering process ensure that your order is handled securely, filled properly and delivered promptly.

All rights reserved, MendMeShop.

MendMeShop Live Chat Live Help

Dear MendMeShop,

Good customer service. What you have done for me, and the good customer service, has reassured me so I bought a reputable product.

Rating: Five Star Rating

Doug Goodman

 

pain relief and injury treatment with ultrasound therapy

Inferno Wrap Knee for meniscus injury acl injury mcl injury or hyperextended knee

Cold Compression Knee Freezie Wrap for meniscus injury mcl injury and acl injury

Advanced Therapy for torn achilles, ruptured achilles, sprained ankle or other ankle injury

Ankle sprain treatment and pulled achilles treatment without surgery

Inferno Wrap Elbow for tennis elbow, epicondylitis, elbow strains and elbow sprain

Freezie Wrap Elbow for tennis elbow, epicondylitis, and elbow sprain to prevent surgery

An effective treatment

Relieve the pain of plantar fasciitis with a cold compress

This universal leg wrap can increase healing rate of a shin, calf, groin, thigh, or hamstring

Freezie Leg wrap for cold compression of the shin, calf, groin, thigh, or hamstring

Inferno Wrap Shoulder - an advanced treatment for shoulder injury and rotator cuff injury

Freezie Wrap Shoulder - efficient relief of swelling and pain from an active sprain, shoulder strain, whiplash, or tight upper back muscles

Blood Flow Stimulation Therapy with an Inferno Back wrap for the ultimate in sore back healing

Freeze Wrap Back - reduce back pain and swelling in sore, strained or overused muscles, especially in the lower back and trapezius muscles

Advanced relief from sprained wrist and carpal tunnel syndrome injuries

Freezie Wrap Wrist - efficient relief of swelling and pain from a wrist injury or carpal tunnel syndrome

Contact one of our Mendmeshop Customer Service Advisors for any questions help with ordering and recommended treatment directions